The problem
- The same twenty questions arrive at all hours, across several platforms.
- Slow replies hurt reviews and search ranking.
- Late checkouts, early check-ins and transfers are never offered, so the revenue is left on the table.
What it does for you
- Answers guest messages in any language using each property’s own details.
- Sends check-in instructions, house rules and checkout reminders at the right time.
- Offers paid extras — early check-in, late checkout, transfers, cleaning — and logs them.
- Escalates real problems (lockouts, damage, complaints) to you or your cleaner immediately.
How we set it up
- 01
We listen
Tell us what takes up your time and how you handle it today. No technical knowledge needed.
- 02
We set it up
We connect your tools and test everything with you before your customers use it.
- 03
We look after it
We check that it keeps working, fix problems and explain what has changed.
Questions
Does it work across platforms?
Yes, through your channel manager, so one assistant covers all listings and platforms.
What does it do when it does not know the answer?
It tells the guest someone will reply shortly and sends you the question with context. The answer is then added to the property’s knowledge.
Can it handle many properties?
Yes. Each property has its own details, so answers are always specific to where the guest is staying.